Currentfix Balint Marton Electrical

Currentfix (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation, book an appointment or use our electrical services.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the Privacy and Electronic Communications Regulations 2003 (PECR).

Please read this Privacy Policy carefully to understand how we handle your personal information and what rights you have.

Data controller: Balint Marton

Legal structure: Sole trader

Trading name: Balint Marton Currentfix

Business address: 66 Fleming Place, Bracknell, RG122GN

Email: balint@currentfix.co.uk

Telephone: 07477212259

Website: https://currentfix.co.uk

Currentfix is operated by a sole trader. The individual named above is the data controller and is responsible for determining how and why personal data is processed.

Depending on how you interact with us, we may collect and process the following categories of personal data:

• Identity information: name and, where necessary, business or property-related contact details.
• Contact information: telephone number, email address and correspondence details.
• Property information: installation address, access arrangements and relevant information about your property.
• Booking and job information: requested services, descriptions of electrical faults, appointment dates, photographs, quotations, job notes and information necessary to complete the work.
• Payment and transaction information: invoice details, payment status, transaction references and records required for accounting purposes. Payment card details will not be retained by us unless specifically required and securely handled.
• Communication records: emails, telephone correspondence, enquiries, complaints and customer feedback.
• Website and technical information: IP address, browser information, device information and website usage data, where collected through server logs, analytics or similar technologies.

Please do not provide sensitive personal information unless it is genuinely necessary for us to carry out the requested work.

We may collect your personal information:

• Directly from you when you telephone, email or contact us through our website.
• When you request a quotation or book an appointment.
• Through our third-party booking and job management system, ServiceM8.
• When we carry out electrical work at your property and record information relevant to the job.
• When you make a payment or communicate with us about an invoice.
• Automatically through our website, where applicable, using server logs, cookies and similar technologies.
• From third parties where necessary, such as a property manager, landlord or another person arranging work on your behalf.

If we receive your personal data from another source, we will provide the required privacy information in accordance with applicable law.

We only process personal data where we have a lawful basis for doing so.

Purpose: Responding to enquiries and providing quotations

Lawful basis: Taking steps at your request before entering into a contract, or legitimate interests where appropriate

Purpose: Booking appointments and managing jobs

Lawful basis: Contractual necessity or taking steps at your request before entering into a contract

Purpose: Carrying out electrical installations, repairs and inspections

Lawful basis: Contractual necessity and, where applicable, compliance with legal obligationsIssuing invoices, processing payments and maintaining accountsContractual necessity and legal obligations

Purpose: Maintaining job records, certificates and relevant safety documentation

Lawful basis: Contractual necessity, legal obligations or legitimate interests, depending on the record

Purpose: Handling complaints, disputes and insurance claims

Lawful basis: Legitimate interests and, where applicable, legal obligations

Purpose: Protecting our website, systems and business against fraud or misuse

Lawful basis: Legitimate interests and, where applicable, legal obligations

Purpose: Sending marketing communications

Lawful basis: Consent or another lawful basis where permitted by applicable direct marketing rules

Where we rely on legitimate interests, these may include managing our business, maintaining accurate records, protecting our legal position and providing effective customer service. We will consider your rights and interests when relying on this basis.

Where consent is required, we will request it and you may withdraw it at any time.

We use ServiceM8, a third-party service that may be used for booking appointments, managing customer details, recording job information, preparing quotations, issuing invoices and organising our work.

When you submit information through a ServiceM8 booking form or related system, the information may include your name, telephone number, email address, property address, appointment preferences and details of the work requested.

We use this information to respond to your enquiry, arrange appointments, provide our services and maintain relevant business records.

ServiceM8 processes information in accordance with its own terms, privacy documentation and the arrangements applicable to our use of its services. Depending on the circumstances, it may process personal data on our behalf and may use other service providers to operate its platform.

ServiceM8's privacy information can be found at:

https://www.servicem8.com/uk/privacy-policy

We will only share information with ServiceM8 to the extent necessary for the relevant business purposes. We remain responsible for providing appropriate privacy information about our own use of customer data.

Where a third-party service provider processes personal data on our behalf, we will put appropriate contractual and security arrangements in place where required by law.

We do not sell your personal information.

We may share personal data with the following categories of recipients where necessary:

• ServiceM8: for booking, job management and customer administration.
• Accountants and accounting software providers: for bookkeeping, tax and financial reporting.
• Payment service providers and banks: to process or verify payments.
• IT, website hosting and email providers: to maintain our website, communications and business systems.
• Insurers, legal advisers and professional advisers: where necessary to handle claims, disputes or obtain professional advice.
• Landlords, property managers or other authorised representatives: where they have arranged the work or need relevant information about the job.
• Regulators, public authorities or law enforcement agencies: where disclosure is required or permitted by law.

We only share personal data where there is an appropriate legal basis and the disclosure is necessary for the relevant purpose.

Some of our third-party service providers may store or process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take the steps required by applicable data protection law. Depending on the destination and circumstances, these may include relying on applicable adequacy regulations or decisions, or putting appropriate safeguards in place, such as an approved international data transfer agreement or addendum.

Where required, information about the applicable safeguards and how to obtain a copy will be made available upon request.

We will review the relevant arrangements with our service providers to establish whether international transfers take place and what safeguards apply.

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration or disclosure.

These measures may include:

• Password protection and access controls.
• Using reputable business software and service providers.
• Restricting access to customer information to those who need it.
• Keeping business devices and software appropriately secured and updated.
• Secure disposal or deletion of information when it is no longer required.

No method of electronic storage or transmission is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

We retain personal data only for as long as necessary for the purposes for which it was collected, including fulfilling our contractual obligations, meeting legal requirements and resolving disputes.

Our retention periods will depend on the type of information and the reason it is held. For example:

• Enquiries that do not lead to work: generally up to 12 months after the last meaningful contact, unless a longer period is justified.
• Customer and job records: generally for the duration of the customer relationship and for up to six years afterwards where necessary for contractual, legal or potential claims purposes.
• Invoices and accounting records: for the period required by applicable tax and accounting legislation.
• Electrical certificates, inspection reports and safety records: for the period required by applicable legal, regulatory, contractual and insurance requirements.
• Complaints and dispute records: for as long as necessary to investigate and resolve the matter and meet relevant legal or claims requirements.
• Website logs and cookie-related information: for the period necessary for security, website functionality, analytics or the relevant consent requirements, as applicable.

These are proposed retention guidelines and must be checked against our actual recordkeeping practices and legal obligations. Information may be retained for longer where necessary and lawful, for example in connection with an ongoing dispute or insurance claim.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

Our website may use cookies or similar technologies to provide essential website functionality, remember preferences, improve performance or measure website usage.

Cookies may be classified as:

• Strictly necessary cookies: required for essential website functions or services requested by you.
• Analytics cookies: used to understand how visitors interact with our website, where such tools are installed.
• Marketing cookies: used to support advertising or marketing activities, where such tools are installed.

We will provide clear information about the cookies and similar technologies actually used on our website.

Where consent is required under PECR, non-essential cookies and similar technologies will not be set or accessed before valid consent is obtained. Visitors will be able to accept or reject non-essential cookies and change or withdraw their preferences.

Strictly necessary technologies may be used without consent where the relevant legal exemption applies.

For more information about the specific cookies used, their purposes and durations, please consult our cookie notice or cookie settings, which should be made available on the website.

Website owner action: Before publishing this section, check the cookies and third-party scripts installed on the website and configure an appropriate consent mechanism if required. Do not claim that a consent mechanism is operating until it has been verified.

Under applicable data protection law, you may have the right to:

• Access: request a copy of your personal data and information about how it is processed. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
  1. the payment of a fee (currently fixed at GBP 10); and
  2. the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

• Rectification: ask us to correct inaccurate or incomplete personal data.
• Erasure: request deletion of personal data in circumstances where the right applies.
• Restriction: request that we restrict the processing of your personal data in certain circumstances.
• Data portability: request a copy of certain personal data in a structured, commonly used and machine-readable format, where the right applies.
• Object: object to processing based on legitimate interests and to direct marketing, subject to the applicable legal rules.
• Withdraw consent: withdraw consent where we rely on consent as our lawful basis. This will not affect the lawfulness of processing carried out before withdrawal.
• Complain: raise a concern with us or lodge a complaint with the Information Commissioner's Office (ICO).

These rights are subject to certain conditions and exceptions. For example, we may need to retain some information to comply with legal obligations or establish, exercise or defend legal claims.

To exercise your rights, contact us using the details in Section 2. Please describe your request clearly so we can identify the information concerned.

We may need to verify your identity before responding. We will handle requests within the time limits required by law and will explain if an extension or legal exemption applies.

We may use your contact details to send marketing communications about our services where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications. You can opt out at any time by following the unsubscribe instructions, where available, or by contacting us directly.

We will not sell your personal data to other businesses for their own marketing purposes.

If you have a concern about how we collect, use, store or share your personal information, please contact us using the email address or postal address in Section 2.

Please include enough detail for us to understand the issue, including the information concerned and the outcome you are seeking. We will acknowledge and investigate your complaint, review the relevant records and respond as soon as reasonably practicable.

If you are not satisfied with our response, or you believe your personal data has been handled unlawfully, you have the right to complain to the Information Commissioner's Office:

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

The ICO is the UK's independent data protection regulator. You do not have to exhaust our internal complaints procedure before contacting the ICO.

We do not intend to make decisions about customers based solely on automated processing, including profiling, that produce legal or similarly significant effects.

If our practices change and such processing is introduced, we will update this Privacy Policy and provide any additional information and safeguards required by law.

Our website may contain links to third-party websites or services, including our booking system.

Those websites may have their own privacy policies, cookie practices and terms. We are not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before submitting personal data.

We may update this Privacy Policy to reflect changes in our business practices, website functionality, third-party services or legal requirements.

The latest version will be published on our website, with the updated date shown at the beginning of the policy. Where required by law, we will notify affected individuals of material changes before introducing new processing activities.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or want to make a complaint, please contact:

Currentfix

Legal business name: Balint Marton

Address: 66 Fleming Place, Bracknell, RG122GN

Email: balint@currentfix.co.uk

Telephone: 07477212259

Website: https://currentfix.co.uk

We will deal with privacy enquiries and complaints in accordance with applicable data protection law.